Exchanges and returns

On this page you will find all relevant documentation regarding shipping, delivery, exchange and return of products.

In stock orders received before 3:00 p.m. Monday - Friday (Eastern Time), shipping will be made the same day, unless there is a problem verifying payment information, a public holiday or payment made to by means of a Paypal eCheck. In this case, shipping will take place the next business day.

Delivery to Canada within 1 to 10 business days, via Canada Post or Deliverfast. Delivery date is not guaranteed.

  • Flat rate of $12 for orders under $150 before taxes
  • Free delivery on orders over $150 before taxes

You can return or exchange your Diff products unused and in their original packaging within 30 days of receiving your order.

To request a return or exchange, contact us at info@iamdiff.ca , indicating your order number.

Returns

The cost of return shipping will be deducted from the final refund amount, as we do not cover shipping costs for returns. When we receive your return, it will be processed and a refund will be issued within 1-3 business days.

Trades

An unused product can be exchanged for another item on our website within 30 days of purchase. You will be responsible for the costs of returning the item.

Damaged or defective products

When your order arrives, inspect it carefully to ensure it is intact. In the event that certain products arrive damaged, send us an email to info@jesuisdiff.ca specifying your order number, and we will replace the defective products.

Gift cards

All of our gift cards are considered final sales. They are non-refundable and cannot be exchanged for cash.