Terms of use
Data privacy is of great importance to Diff and we want to be open and transparent in the processing of your personal data.
Diff has therefore adopted a policy concerning how to process and protect your data.
Who controls your personal data?
The Quebec company Diff controls the personal data that you submit to us and is responsible for it in accordance with the applicable law relating to the protection of personal data.
Diff
1087, boul des Laurentides
Laval (Quebec) H7G 2W2
Where do we store your data?
The data you provide to us is stored in the Canadian Economic Area.
Who has access to your data?
The Diff company has access to your data. We never pass on or sell your data for commercial purposes to third parties outside of Diff or exchange it with them. Data transmitted to third parties is only used to provide you with our services. Below are the third party categories under each specific process.
On what legal basis is data processing based?
For any special processing of personal data that we collect from you, we will inform you whether providing personal data is legal or required to enter into an agreement, whether it is an obligation to provide personal data, and the possible consequences if you choose to refuse to provide it.
what are your rights?
Permission to access :
You have the right to inquire about the personal data we have about you at any time. You can contact Diff who will provide you with your personal data by email.
Right to transferability:
Where Diff processes your personal data by automated means with your consent or through an agreement, you have the right to obtain a copy of your data in a structured, commonly used and machine-readable format and transferred to you or to another person. This only includes personal data you have submitted to us.
Right of rectification:
You can request to rectify or complete your personal data if it is inaccurate or incomplete.
Right of erasure:
You can delete personal data processed by DIFF at any time. , except in the following situations:
* you have a current file with Customer Service
* you have an order in progress which has not yet been delivered or has been partially delivered
* you owe money to DIFF, regardless of the payment method
* you have misused our services, or are suspected of having done so, in the last four years
* your debt has been assigned to a third party within the last three years, or the year in the case of a deceased client
* your credit application has been rejected in the last three months
*if you have made a purchase, we will retain your personal data in relation to your transaction for accounting purposes.
Right to object to data processing based on legitimate interest:
You can object to the processing of your personal data on the basis of a legitimate interest of Diff. DIFF will cease processing personal data unless we can find a legitimate reason for the processing which overrides your interest and your rights or claims.
Right to object to direct marketing:
You can object to direct marketing, including profile analyzes carried out for direct marketing purposes.
You can opt out of direct marketing by:
- Following the instructions in each marketing email
- Changing your Diff account settings
- Writing to us at info@iamdiff.ca
Right to complain to a supervisory authority:
If you believe that DIFF is processing your personal data incorrectly, you can contact us. You can also file a complaint with a supervisory authority.
Right of restriction:
You can request that DIFF restricts the processing of your personal data in the following cases:
* If you object to the processing of data on the basis of a legitimate interest of DIFF: DIFF will limit any processing of this data pending verification of the legitimate interest.
*If you have complained that your personal data is inaccurate, DIFF must restrict any processing of such data pending verification of the accuracy of the personal data.
* If the processing is unlawful, you can object to the erasure of personal data and instead request the restriction of their use.
* If DIFF no longer needs the personal data, but you need it to support a well-founded complaint.
How to exercise your rights?
We take the protection of your data very seriously and that is why we have a dedicated customer service team to deal with all your requests regarding your rights mentioned above. You can reach our team at any time at info@iamdiff.ca.
Responsible for data protection:
We have appointed a Data Protection Officer to ensure that we process your personal data openly, accurately and lawfully. You can contact our Data Protection Officer at info@iamdiff.ca and write DPO in the subject field.
Privacy Notice Updates:
We may need to update our privacy notice. The latest version of our privacy notice is always available on our website. You will be notified of any material changes to the privacy notice, for example, the purpose of use of your personal data, the identity of the controller or your rights.
For what purposes do we use your personal data?
We will use your personal data to manage your online purchases on DIFF by processing your orders and returns through our online services and sending you notifications about the status of your order or if there is a problem with the delivery of your order. your items.
We will use your personal data to manage your payments.
We will also use your data to handle complaints and warranty questions relating to the products.
Your personal data is used to identify you, to validate that you are of legal age to shop online and to confirm your address with external partners.
We want to offer you different payment solutions and will conduct analysis to determine which payment solutions to offer you, including your payment history and credit checks.
What types of personal data do we process?
We will process the following categories of personal data:
* contact details such as name, address, email address and telephone number
* payment information and payment history
* credit information
* order information
If you have a DIFF account or subscribe to DIFF magazine, we also process your personal data submitted in relation to the account, membership, sending and postal processing, such as:
* contact details such as name, address, email address and telephone number
* account or membership number
* purchase history
* order information
Who has access to your personal data?
Your personal data transmitted to third parties is only used for the purposes of improving the aforementioned services, to companies that validate your address, to communication agencies that send you the order confirmation, to the warehouse and to distribution providers in in connection with the delivery of your order, to payment service providers for your payment, to credit reference agencies for credit and identity checks and to debt collection agencies.
Please be aware that many of these beneficiary companies have an independent right or obligation to process your personal data.
What is the legal basis for processing your personal data?
The processing of your personal data is necessary for DIFF to provide the management and delivery service of your order.
How long do we keep your data?
We will retain your data for as long as you are an active customer.
Automated decision making:
When you apply for credit as a method of payment, an automated decision will be made regarding your credit application. You can express your point of view and challenge the decision with a member of staff.
For what purposes do we use your personal data?
We will use your personal information to send you promotions, information, surveys and invitations via emails, text messages, telephone calls and postal mail.
To optimize your experience at DIFF, you will receive relevant information, product recommendations, reminders about products left in your cart and personalized offers from us. All of these great services take into account your previous purchases, the items you clicked on and the information you submitted to us.
What types of personal data do we process?
We will process the following categories of personal data:
* contact details such as email address, telephone number and postal code
* your wish to receive updates for children (if you choose to provide this information to us)
* gender (if you choose to provide us with this information)
* the products and offers you clicked on.
If you have a DIFF account, we also process your personal data submitted in relation to the account or membership, such as:
* the name
* postal address and email address
* age
* purchase history
* the pages you navigated to and the elements you clicked on on the site
Who has access to your personal data?
Data that is transmitted to third parties is only used to provide the aforementioned service, to media agencies and technology providers, to enable the distribution of physical and digital direct marketing materials.
We never pass on or sell your data for commercial purposes to third parties outside the DIFF company, nor do we exchange it with them.
What is the legal basis for processing your personal data?
The processing of your personal data is done on the basis of your consent when you accept direct marketing. Except for postal marketing, including catalogs, which comes to you based on our legitimate interest.
Right to withdraw your consent:
You can withdraw your consent allowing us to process your personal data at any time and object to direct marketing.
If you do so, DIFF will not be able to send you any further offers or email marketing information based on your consent.
You can opt out of email marketing by:
* writing to us at info@iamdiff.ca
How long do we keep your data?
We will retain your direct marketing data until you withdraw your consent.
For email marketing, we consider you an inactive customer if you have not opened any emails in the previous three years.
After this period, your personal data will be deleted.
PRIVACY POLICY AND DIFF ACCOUNT
For what purposes do we use your personal data?
We will use your personal data to create and manage your personal account and to provide you with a relevant personalized experience relating to DIFF.
We will provide you with your order history and details, and allow you to set up your account (including your marketing preferences). We'll also give you simple techniques for maintaining accurate information, such as contact and payment information. In addition, we will allow you to save items to your shopping cart, offer you size recommendations and allow you to rate and review products you have purchased from us.
To provide you with relevant product recommendations, DIFF will process your browsing on our digital platforms (including our website and app), your purchase history and product reviews as well as the data you submit through the through your account.
What type of personal data do we collect?
We will still process your email address and password that you submit to us when you open a DIFF account.
We will process the following categories of personal data if you choose to provide it to us:
* contact details such as name, postal address, email address and telephone number
* the birth date
* sex
* the country
* account settings
* encrypted payment card information
We will process the following categories of personal data if you make a purchase:
* order history
* delivery information
* payment history
We will also process the following categories of personal data relating to your cookies
* click history
* navigation and browsing history
Who has access to your personal data?
Data transmitted to third parties is only used for the purposes of improving the aforementioned services; To optimize the website, we use website design agencies and analysis tools for product evaluation.
What is the legal basis for processing your personal data?
The processing of your personal data on your behalf is done on the basis of your consent when you create your DIFF account
The processing of your personal data to provide you with relevant product information is done on the basis of our legitimate interest.
Right to withdraw your consent:
You can withdraw your consent allowing us to process your personal data at any time. When you do so, your account will cease to exist and DIFF will not be able to provide you with the aforementioned services.
How long do we keep your data?
We will retain your data for as long as you have an active DIFF account.
You have the right to terminate your account at any time. If you choose to do so, your account will cease to exist and will be considered inactive. We will retain your personal data to comply with legal obligations and in the event of an ongoing dispute.
After closing your account, your data will be deleted.
Right to object to the processing of your data:
You can object to the processing of your personal data on the basis of a legitimate interest of Diff by contacting info@iamdiff.ca . Your account will then be deleted and we will not be able to offer you services.
PRIVACY POLICY AND CUSTOMER SERVICE
For what purposes do we use your personal data?
We will use your personal data to handle your questions, manage product-related complaints and warranty issues, and provide you with technical support by email, telephone, and through our chat function and social media.
We may also contact you if there is a problem with your order.
What types of personal data do we process?
We will process any data you provide to us, including the following categories of data:
* contact details such as name, address, email address and telephone number
* the birth date
* payment information and payment history
* credit information
* order information
* account or member number
* all correspondence on the subject
Who has access to your personal data?
Diff customer service has access to your personal data in order to offer you the best service to handle all your requests.
What is the legal basis for processing your personal data?
The processing of your personal data is done on the basis of the legitimate interest of Diff.
How long do we keep your data?
We will retain your data for 100 days for telephone, email and postal mail communications and for 5 years for case management.
Regarding in-store complaints, your personal data will be recorded for 5 years.
Right to object to data processing based on legitimate interest:
You can object to the processing of your personal data on the basis of a legitimate interest of Diff. Diff will cease processing personal data unless we can find a legitimate reason for the processing which overrides your interest and your rights or claims.
PRIVACY POLICY AND COMPETITIONS
For what purposes do we use your personal data?
We will process your data when you participate in our competitions. Your personal data will be used by Diff to contact competitors regarding a competition, before and after an event, to identify competitors and verify their age, to contact winners, to award prizes and track their delivery.
What types of personal data do we process?
We will process the following categories of personal data:
* contact details such as name, address, email address and telephone number
* age
* information submitted as part of the competition
Who has access to your personal data?
The Diff company has access to your personal data as part of organized competitions.
What is the legal basis for processing your personal data?
The processing of your personal data is done on the basis of your consent when you choose to participate in a competition.
Right to withdraw your consent:
You can withdraw your consent allowing us to process your personal data at any time. If you do so, Diff will not be able to provide you with the above services.
How long do we keep your data?
We will keep your personal data for 1 year after the end of the competition.
PRIVACY NOTICE: DEVELOPMENT AND IMPROVEMENT
Why do we use your personal data?
We will use the data to evaluate, develop and improve our services, products and systems for all our customers. This is why we will not analyze your data on an individual basis, all processing will be done on pseudonymized data.
This includes analysis to make our services more user-friendly, such as modifying the user interface to simplify the flow of information or to highlight features commonly used by our customers in our digital channels, and to improve systems information technology in order to increase the security of our visitors and our customers in general.
Analytics is also used to constantly develop and improve the logistics flow of goods by forecasting purchases, stocks and deliveries, as well as our resource capacity from a sustainability perspective by streamlining purchases and delivery planning.
In addition, we use the data to be able to plan the opening of new stores and warehouses and to improve our product range.
What type of personal data do we process?
We will process the following categories of personal data if you have given it to us voluntarily:
* Client number
* date of birth
* sex
* postal address and email
* account settings
We will process the following categories of personal data if you have made a purchase:
* Order history
* delivery information
* payment history
We will also process the following categories of personal data related to cookies:
* history of advertising clicks
* navigation history
Who has access to your data?
Data transmitted to third parties is only used to provide you with the services mentioned above. We use web analytics companies to analyze our customers' online behavior on a general basis.
What is the legal basis allowing us to process your personal data?
The processing of your personal data, to develop and improve our services and products, is based on our legitimate interest.
How long will we keep your data?
We will keep your data for as long as you have a DIFF account or subscribe to our magazine.
Your data will be deleted after your account or membership is terminated.
Your right to object to the processing of your data:
It is your right to object to the processing of your personal data based on DIFF's legitimate interest by contacting info@iamdiff.ca.
Your account will then be deleted and we will no longer be able to provide you with our services.
PRIVACY POLICY: EXECUTION OF LEGAL OBLIGATIONS
Why do we use your personal data?
We will use your personal data to comply with legal obligations, court decisions and decisions of authorities.
This includes using your personal data to collect and verify accounting data to enable us to comply with accounting rules.
What type of personal data do we process?
We will process the following categories of personal data
* Client number
* order number
* first and last name
* postal address and email
* transaction amount
*transaction date
Who has access to your data?
The DIFF company has access to your data.
We will share your personal data with IT companies that provide accounting, hosting and development solutions.
What is the legal basis allowing us to process your personal data?
The processing of your personal data is necessary for DIFF to fulfill its legal obligations.
How long will we keep your data?
We save your data in accordance with the accounting rules of our country.
PREVENTION OF ABUSE AND CRIMES
Why do we use your personal data?
We will use your personal data for loss prevention management ensuring that the terms are respected and to detect and prevent abuse in our services.
We will also use your personal data through video surveillance, for security reasons to track incidents and prevent and report criminal offenses in our stores.
Your personal data will be used to prevent and investigate abuse in our online services, losses and fraud, by analyzing online purchasing behavior.
What type of personal data do we process?
We will process the following categories of personal data:
* contact details like your name, address, telephone number and address
e-mail.
*club member ID number
* Client number
* video recording
* Order history
*delivery information
* payment history
Who has access to your data?
Your personal data transmitted to third parties is only used for the purposes mentioned above. We will share your data with businesses for exception reporting.
Incidents and frauds may be shared with insurance companies, legal authorities or local and global law enforcement to complete investigations. Please note that these recipients will have an independent right or obligation to process your personal data.
What is the legal basis allowing us to process your personal data?
The processing of your personal data, to prevent any abuse of our services, is based on our legitimate interest.
How long will we keep your data?
We will retain your data for as long as necessary to prevent or report potential fraud and crime.
Your right to object to the processing of your data:
It is your right to object to the processing of your personal data based on DIFF's legitimate interest by contacting info@iamdiff.ca. Your account will then be deleted and we will no longer be able to provide you with our services.
PRIVACY POLICY AND COOKIES
A cookie is a small text file saved on your computer or mobile device, which is retrieved during subsequent visits. If you use our services, we will assume that you agree to the use of these cookies.
How do we use cookies?
We use persistent cookies to remember your choice of home page and your data if you check the "Remember me" box when you log in. We will use cookies to save your favorite products.
We use session cookies, for example, when you use the filter function to search for products, to check if you are logged in or if you place an item in your shopping cart.
We use first-party and third-party cookies to collect statistics and user data in aggregate and individual form in analytics tools to optimize our site and to present relevant promotional materials to you.
Some third-party cookies are set by services appearing on our pages that are beyond our control. They are set by social media providers like Twitter, Facebook and Instagram and YouTube and are linked to the ability of users to share content on this site, as indicated by their respective icon.
We also use third-party cookies that perform cross-site tracking so that we can provide marketing services to you on other sites/channels.
Who has access to your personal data?
Data transmitted to third parties is only used for the purposes of improving the aforementioned services; analytics tools are used to collect statistics to optimize our site and to present relevant material to you.
What is the legal basis for processing your personal data?
We will only connect your cookies to your personal data if you are logged in to your DIFF account.
If you are logged into your account, the legal basis is our legitimate interest.
How long do we keep your data?
DIFF does not save your personal data. You can easily delete cookies from your computer or mobile device right from your browser. To find out how to manage or delete cookies, please follow the instructions in your browser's Help function. You can choose to disable cookies or receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you disable cookies, you will not be able to take advantage of all of our features.
Please read our privacy policy.
Our responsibility
Nothing in these terms and conditions shall exclude or limit DIFF's liability in respect of any matter for which it would be unlawful for us to exclude or limit our liability. DIFF accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to avoid liability for fraudulent misrepresentation by us or our employees and agents. If we fail to comply with these terms, we will only be liable for losses which would be a reasonably foreseeable consequence of such failure.
YOU UNDERSTAND AND EXPRESSLY AGREE THAT DIFF CANNOT BE HELD LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND WHATSOEVER, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF OR RESULTING FROM THE FOLLOWING: YOUR USE OF OR INABILITY TO USE OUR WEBSITE; THE USE OF CONTENT OR MATERIALS FEATURED ON OUR WEBSITE, THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES AS A RESULT OF THE PURCHASE OR OBTAINING OF GOODS, DATA, INFORMATION OR SERVICES, OR TRANSACTIONS PERFORMED OR MESSAGES RECEIVED THROUGH OUR WEBSITE; UNAUTHORIZED ACCESS TO, OR ALTERATION OF, TRANSMISSIONS OR DATA EXCHANGED BETWEEN US; STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR WEBSITE; OR ANY OTHER MATTER RELATING TO OUR WEBSITE. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT [INCLUDING WITHOUT LIMITATION, NEGLIGENCE] OR OTHERWISE) EXCEED THE AMOUNT THAT YOU HAVE PAID, IF APPLICABLE, IN CONNECTION WITH YOUR USE OF OUR WEBSITE. IF ANY PART OF OUR WEBSITE OR ANY OF THESE TERMS OF USE IS UNSATISFACTORY TO YOU, YOUR SOLE REMEDY IS TO DISCONTINUE USING OUR WEBSITE.
OUR MAXIMUM LIABILITY TO YOU FOR LOSS OR DAMAGE ARISING AS A RESULT OF YOUR ORDER ON THE JESUISDIFF.CA SITE WILL BE LIMITED TO THE TOTAL PRICE OF YOUR ORDER.